Cancellation Policy

At ALMIR, we understand that sometimes plans change, and you may need to modify or cancel your order. We strive to process and ship orders as quickly as possible, which is why we have a structured cancellation policy in place.
Please read the following terms carefully to understand when and how you can cancel your order.

1. Order Cancellation Eligibility

  • Before Processing & Shipment: You may cancel your order within 12 hours of placing it for a full refund, as long as the order has not been processed or shipped.
  • After 12 Hours: If your order has already been processed but not yet shipped, a 10% restocking fee may apply to cover administrative costs.
  • After Shipment: Once an order has been shipped, it cannot be canceled. However, you may request a return once you receive the item, following our Return & Warranty Policy.

2. Custom & Personalized Orders

  • Custom-made, engraved, or personalized jewelry cannot be canceled once production has started.
  • If a cancellation request is made before production begins, we will process a partial refund, deducting any design or material preparation costs.

3. How to Request a Cancellation

To cancel your order, please contact us as soon as possible through:
Email: [customer service email]
Phone: [customer service number]
Please provide your order number and reason for cancellation for a quicker resolution.

4. Refund Processing

  • Approved cancellations will be refunded to the original payment method within 5-10 business days.
  • If the payment was made via bank transfer, additional processing time may be required depending on your bank.
  • Any non-refundable transaction fees charged by third-party payment providers will be deducted from the refund amount.

5. Subscription or Pre-Order Cancellations

  • For subscription-based purchases, you may cancel anytime before the next billing cycle to avoid charges.
  • Pre-orders can be canceled within 3 days of purchase for a full refund. After 3 days, cancellations may be subject to a 15% cancellation fee due to production costs.