Return & Warranty Policy

At ALMIR, we take great pride in crafting high-quality jewelry that embodies elegance and meaning. Each piece is carefully designed to be a timeless treasure, and we want you to be completely satisfied with your purchase. We understand that sometimes things may not be quite right, which is why we have a straightforward return, exchange, warranty, and resizing policy to ensure your peace of mind when shopping with us.
Please read our policy below to learn more about how we handle returns, exchanges, refunds, and additional services.

1. Returns & Refunds

We accept returns within 3 days from the date of delivery if you are unsatisfied with your purchase. To qualify for a return:

  • The jewelry must be unworn, undamaged, and in its original packaging with all included accessories.
  • A valid proof of purchase (order confirmation or receipt) must be provided.
  • Items that have been customized, engraved, or resized cannot be returned.
  • Earrings are non-returnable due to hygiene reasons.

Refund Process:
Once your returned item is received and inspected, we will notify you of its approval status. If approved, refunds will be issued to the original payment method within 5-10 business days. Please note that shipping costs are non-refundable.
If your return does not meet our policy requirements, we may send the item back to you at your expense.

2. Exchanges

We are happy to offer exchanges if:

  • You received an incorrect item.
  • Your jewelry arrived damaged.
  • You wish to exchange for a different size (subject to availability).

Exchanges must be requested within 3 days of receiving your order. If your requested size or style is unavailable, you may choose a refund or store credit.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable and insured shipping service to ensure safe delivery.
  • ALMIR is not responsible for lost or damaged returns due to poor packaging or shipping issues.

4. Warranty Policy

At ALMIR, we stand behind the quality of our craftsmanship. Every piece of jewelry comes with a 6-month limited warranty against manufacturing defects.

Covered by Warranty:

  • Loose or missing stones due to manufacturing defects.
  • Clasp or chain breakage caused by faulty craftsmanship.
  • Discoloration or fading not caused by misuse.

Not Covered by Warranty:

  • Damage caused by accidents, improper care, or exposure to chemicals (perfume, lotions, etc.).
  • Normal wear and tear, including scratches or dents.
  • Lost or stolen jewelry.
  • Any modifications made by third parties.

If you believe your jewelry has a defect, contact us at [customer service email] with your order details and photos. If approved, we will repair or replace the item at no additional cost.

5. Resizing Services

We understand that ring sizes may need adjustments, which is why we offer a one-time free resizing within 30 days of delivery (excluding engraved and custom pieces).

  • After 30 days, resizing services are available for an additional fee.
  • Customers are responsible for shipping costs related to resizing.
  • Some delicate designs may have resizing limitations, which will be communicated before processing.

To request a resizing, contact our support team at [customer service email] with your order details.

6. Damaged or Incorrect Items

We take great care in packaging our jewelry, but if your item arrives damaged or incorrect, please contact us within 48 hours of receiving your order.

  • Send clear photos of the damaged or incorrect item.
  • We will arrange for a replacement or full refund at no extra cost.
  • If a replacement is not available, store credit or a refund will be issued.

7. Contact Us

For any return, exchange, warranty, or resizing inquiries, feel free to reach out to us:
Email: [info@almir.com]
Website: [www.almrij.com]

8. Stay Connected & Discover More

At ALMIR, we don’t just sell jewelry—we create meaningful, timeless designs that tell a story. Whether you’re looking for a unique statement piece or the perfect gift for a loved one, we’re always innovating and introducing new collections inspired by elegance and beauty.
Be the first to see our latest designs! Follow us on social media and subscribe to our newsletter for exclusive offers, new arrivals, and special promotions.
Join the ALMIR Family and let our jewelry be part of your journey. Thank you for choosing ALMIR—we can’t wait to help you find your next timeless treasure!